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CASM – Bangalore – TaUB Solutions – August 5th and 6th 2017
August 5 @ 9:30 am - August 6 @ 5:30 pm
This sixteen (16) hour course provides an introduction to Agile Service Management – the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.
A Certified Agile Service Manager (CASM) is the operational counterpart to a Certified Scrum Master (CSM). Work-
ing together, ScrumMasters and Agile Service Managers can instill agile thinking into the entire IT the basis of a DevOps culture.
The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:
- What it means to “be agile”
- The Agile Manifesto, it’s core values and principles
- Agile concepts and practices including ITSM, Kanban, Lean and DevOps
- Scrum roles, artifacts and events as it applies to both products and processes
- The two aspects of Agile Service Management organization as
Agile Process Improvement —ensuring processes are lean and deliver “just enough” control
Agile Process Design—applying Agile practices to process design projects
COURSE / STUDENT MATERIALS:
Sixteen (16) hours of instructor-led training and exercise facilitation
The Agile Service Management Guide and Scrum Guide (pre-class resources)
Learner Manual (excellent post-class reference)
Participation in unique hands-on exercises designed to apply concepts
Sample documents, templates, tools and techniques
Access to additional sources of information and communities
Successfully passing (65%) the 60 minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Service Manager. The certification is governed, administered and maintained by the DevOps Institute.
About Trainer :
Suresh GP, M-Tech is currently the Founder & Managing Director at TaUB Solutions He has close to 17 Years of IT experience with 8 years at Hewlett Packard (HP). He has wealth of experience in different facets of IT Service Management, Business Relationship Management, IT Governance, Project & Program Management and ISO Standards. Over the years, he has performed diversified roles that included ITSM Consultant/Solution Architect/ Program Manager. He is an Internationally acclaimed speaker at itSMF USA, itSMF UK, itSMF Australia, itSMF Denmark, itSMF Norway, itSMF Singapore and was awarded the ITSM Contributor award by itSMF Singapore in 2013. He is a Certified Agile Service Manager, ITIL V3 Expert, PMP, Prince2, BRMP, Certified Agile Process Owner, CGEIT, ISO 20000/27001/22301 Lead Auditor.