DevOps Institute will be releasing V2.0 of their DevOps Leader certification imminently.
As an instructor, it’s my favorite course to deliver and I’ve thoroughly enjoyed participating in the update along with many other global DevOps Institute Registered Educations Partners and instructors – it’s been receiving fantastic feedback. Some have described the new version as ‘dense’ or ‘meaty’ but I like to think of it as rich. The course is designed for people who are leading DevOps evolutions or transformations – either within their own organizations or acting as coaches or consultants for their client organizations.
The focus of the new version has been in several areas:
Bateson Stakeholder Map
When people are working on bringing new ways of thinking and new ways of working to an organization, there will naturally be some people more open and ready for the change than others who will be more resistant – as we learned looking at the change curve in the DevOps Foundation course. It’s an important skill for a DevOps Leader to be able to identify their supporters and early adopters and this tool builds on the change curve and provides a method for thinking through who sits where by mapping individuals (or teams) against their Level of Understanding and their Level of Emotional Engagement. Users of the tool map their stakeholders into one of the six categories: critics, cynics, spectators, unengaged, ambassadors and enthusiasts. From there, activities can be planned to target the most receptive stakeholders and tactics devised for elevating stakeholders through the categories during the DevOps evolution. This version of the tool comes from Ranger4’s very own Philippa Hale – you can read more about what she has to say about it here.
Kolb’s Learning Styles
The course is heavily involved with how humans learn and unlearn, and this tool helps DevOps Leaders understand how learners experience learning from a cognitive perspective. Kolb asserts that learning involves the acquisition of abstract concepts that can be applied flexibly in a range of situations. In Kolb’s theory, the impetus for the development of new concepts is provided by new experiences. Again, this is a tool that can be used in practice and importantly, can make sure practice happens and change sticks. Kolb’s model offers both a way to understand individual people’s different learning styles, and an explanation of a cycle of experiential learning that applies to us all.
Karpman Drama Triangle
Building on the Thomas-Kilmann Conflict Mode Instrument, featured in the DevOps Foundation course, the triangle maps a type of destructive interaction that can occur between people in conflict as developed by psychologist Dr. Stephen Karpman as a social model of human interaction. The triangle breaks the chaos of drama into a scenario with three simple roles: a victim, a persecutor, and a rescuer. User of the tool can become more mindful about what roles are being played when they experience conflict in the workplace, particularly when evolving new ways of working and use an iteration of the triangle, The Power of TED by David Emerald, first published in 2009, to change the dynamic by adopting the roles of creator instead of “victim”, challenger to replace persecutor and enlisting (themselves?) as coach instead of rescuer.
Wilber’s Quadrants is a model that recognizes four modes of general approach for human beings. Two axes are used: on one axis people tend towards individuality and on the other, towards an interior view (subjectivity) or an exterior view (objectivity). In his book, ‘Reinventing Organizations’, Frederic Laloux takes Wilber’s Quadrants and modifies them to apply them to organizations rather than individuals – this then, can be used by DevOps Leaders to articulate their current and desired state, identify constraints and challenges and devise experiments for improvements.
Other new topics include:
The learning outcome for this course is to arm DevOps Leaders with the knowledge and tools they need to drive the new ways of thinking and working in their organization. It recognizes that this is a tough job, requiring seemingly endless reserves of enthusiasm, vision, passion and patience; indeed, the final module of the course is “Maintaining Energy and Momentum’.
Author: Helen Beal, Chief Ambassador, DevOps Institute.