Tech Skills and Business Skills: Find a Balance

Commentary by Lisa Morgan https://twitter.com/lisamorgan


Technology and business are evolving rapidly. You can contribute to your career and your organization more effectively by keeping one thing in mind.

Jayne explained that Google says SRE is their approach to service management – all about operations; unlike ITIL4 which tries to cover the whole service delivery lifecycle.

IT continues to evolve as the ecosystem of technologies expands and businesses undergo digital transformation. Over the past 20 years or so, employers have expected IT professionals to demonstrate increasingly broader ranges of skills and knowledge. Now, in addition to specific technical acumen, IT professionals need soft skills, business domain knowledge, and security and compliance knowledge.

“I don’t think any person can know all those things,” says Katy Tynan, founder and chief talent strategist at Liteskip Consulting. “I think we should solve this by bringing people together who can understand each other.”

Jayne Groll, CEO of the DevOps Institute, suggests IT professionals model their careers after the letter “T.” The vertical axis represents deep knowledge about a specific technology; the horizontal axis represents broader, shallower knowledge and skills in other areas. Groll and Tynan spoke with InformationWeek, following up on a skills-related panel they participated in during Interop in May.

“Large enterprises want to hire T-shaped professionals who have a deep competency and a broad base of talent and other skills,” says Groll. “If you’re a developer, they expect you to have enough competency in security, compliance and infrastructure so you’re a better contributor to your organization.”

Earlier this year, the DevOps Institute published a report on upskilling that includes the top must-have skill categories for DevOps professionals. The report was based on survey data from 1,600 individuals around the globe. Respondents’ top three choices were automation (57%), process skills (55%) and soft skills (53%).

Skills such as those need to be present across IT teams, according to Groll. “Military squads are necessarily cross-functional. Everybody has a specialty and knows enough about everybody’s else’s job just in case a squad member is lost,” she says. “In IT, someone leaves or gets sick. So if you have a broad competency you’re not compromised. It’s also about sharing a common language. If we can speak each other’s language, we can communicate more effectively.”

The difficulty is that individuals aren’t exactly sure which skills need to be at the top of their “T” and their managers don’t know either.

Lifelong learning is the norm

Today’s IT workforce spans four generations, all of which need to embrace lifelong learning. Although it’s long been said that “change is the only constant,” Millennials and Gen Z have experienced much faster rates of technological, business and societal change than previous generations. The accelerating rate of change at all levels requires organizations and individuals to adapt.

“Some organizations have done a good job of building transformational programs because they realize the business can’t transform if people can’t transform,” says Groll. ” Most of our respondents said they’re hiring from within, so their organizations are upskilling the talent they have.”

Key questions focus on where people should go to learn new skills and who’s responsible for knowing where. There are degree programs, certification programs, extended education programs, executive programs, online courses, YouTube, and LinkedIn Learning, among other options. Enterprises are investing more in IT training than they have historically, but individuals are wise to supplement that with proactive learning on their own.

“There are a lot of different approaches for teaching IT people how to be IT people, and I think it’s incumbent on the individual to understand what they need and then to look at the choices they have,” says LiteSkip Consulting’s Tynan. “As IT professionals, we have to manage our lifelong learning portfolio, and that’s not an easy task.”

Managers and executives should be sensitive to the fact that individuals have different learning styles, and so do generations. For example, Baby Boomers and Gen X workers have historically spent time in classroom environments, including college degree and certification programs. However, digital natives have been shaped by instant online access to just about everything, which has shaped their learning expectations.

“We have 200 training partners and they’re still selling classes, but many of them are creating a microlearning approach,” says Groll.

Key questions focus on where people should go to learn new skills and who’s responsible for knowing where. There are degree programs, certification programs, extended education programs, executive programs, online courses, YouTube, and LinkedIn Learning, among other options. Enterprises are investing more in IT training than they have historically, but individuals are wise to supplement that with proactive learning on their own.

“There are a lot of different approaches for teaching IT people how to be IT people, and I think it’s incumbent on the individual to understand what they need and then to look at the choices they have,” says LiteSkip Consulting’s Tynan. “As IT professionals, we have to manage our lifelong learning portfolio, and that’s not an easy task.”

Managers and executives should be sensitive to the fact that individuals have different learning styles, and so do generations. For example, Baby Boomers and Gen X workers have historically spent time in classroom environments, including college degree and certification programs. However, digital natives have been shaped by instant online access to just about everything, which has shaped their learning expectations.

“We have 200 training partners and they’re still selling classes, but many of them are creating a microlearning approach,” says Groll.

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