Case Study: The Benefits Received by Implementing the Learnings of the DevOps Leader Course in a Global IT Product Organization

By: Niladri Choudhuri

This is a story about how a global IT product company used the learnings from the DevOps Leader (DOL)® training and certification to improve their work.

Background

The organization was going through training on DevOps, mainly employees from the Quality Department, who were trying to adopt DevOps. After going through DevOps Foundation (DOFD)® and Continuous Delivery Architecture (CDA)℠, some of the senior managers went on for the DevOps Leader certification.

What did they do

While they were trying to work on the Test Automation, the training gave them the motivation to implement DevOps using the learnings. They were already using Ansible, but now they started implementing the learnings.

After the DOL course, one of the managers started to implement a Guild from the Spotify’s Squad model. Now they are running 14 Guilds across the organization globally. Practicing one of the Values of DevOps – “sharing” through the Guild – was a great start.

Benefits they achieved

They have been able to successfully leverage this platform to change the mindset of others by making “quality as a team’s responsibility.” Also, this has improved the unit testing as they did talks around effective unit testing. The Guilds have helped to increase interest in Test Automation beyond delivery teams and strategy alignment. It has accelerated Cultural Transformation through shared understanding. Understanding on a subject is now shared by the best problem solving team. For example, if one team is very good at keeping high Test Automation rates, then this knowledge is also shared on this platform.

In the Guild sessions, they have shifted from “giving lectures” to a “conversational tone” of knowledge sharing. This has helped scale beyond Guilds to chapters in each technology area. Now the teams have a better understanding of the latest technology stack and trends. This is evident from the anonymous feedback collected from each of the participants at the end of the session.

The learnings from the course, also brought an improvement to the CI maturity, leading to an increase in build frequency, 10x in 2020 when compared with 2017. It has also brought significant alleviation of Test Automation capabilities beyond regular QA to all Dev roles. They reached high Test Automation percent, which increased from almost non-existent to beyond 95%. Whereas the lowest percent is well above 60%.

From the process standpoint, the backlog grooming sessions have become more effective as teams are asking more questions around how to develop, test and monitor in a better way.

This is all possible when someone tries to implement the learning of the DevOps Course, DevOps Leader Course in this case, from DevOps Institute.

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