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eBook: Agile Service Management Guide

Agile

Agile Service Management ensures that service management processes reflect agile values and are designed with “just enough” control and structure in enable the delivery of services that enable the ability to do something when and how they are needed or desired.  This book by ITSM expert Jayne Groll explains how to apply agile software engineering principles to the design, implementation and management of service management practices and microprocesses regardless of which ITSM framework is adopted.

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