DevOps Institute Team

Please familiarize yourself with the process for placing orders for courseware & examinations

Any questions, please contact us at

CustomerService@DevOpsInstitute.com

– Can I place courseware orders without procuring exams?

YES

– Trying to place a courseware order and cannot

Contact CustomerService@DevOpsInstitute.com to confirm you are accredited for the courses you are delivering and your accounts are up to date

– Who will be sending the invoice?

Invoices will be sent from DOI.  When placing your order, you will notice a $0 invoice, this is to accommodate extending payment terms to Partners. 

– How long does it take to receive courseware & exam vouchers?

Plan for 24 hours

– How do I order Trainer Self-Study & Instructor Materials?

Contact CustomerService@DevOpsInstitute.com

– Can courseware be returns?

No, but can be used for a future class or another learner

– How is the content distributed and can I contact them if required?

DOI leverages Logical Operations and they can be contacted at

CustomerService@LogicalOperations.com and at +1-585-350-7000

Important Note

Please note that invoices for both courseware and examinations will be from DevOps Institute and the pricing catalog has been provided to the main point of contact within the Partner organization. Courseware is available in either eBook or printed format (additional fee of $25 per book incurred plus shipping fees). Examinations are available in web-based format. Consider the environment! We encourage our Partners to use the eBook format for courseware and Online/Web or Partner Proctored examinations as it reduces paper and is more friendly for the environment. Please contact CustomerService@DevOpsInstitute.com should you have any additional questions.

– Can I place bulk orders for exam vouchers? 

YES, contact CustomerService@DevOpsInstitute.com

– What if I ordered an exam voucher and the learner does not want to take the examination?

The unused voucher can be reassigned to another learner

– Can I return an exam voucher?

No, but they can be reallocated to another learner. 

– How long is an exam voucher valid for? 

90 Days

– What are the exam delivery modalities? 

Web-based – If special accommodations are required, please contact CustomerService@DevOpsInstitue.com 

– Is a Proctor/Invigilator required?

No

– How do learners redeem an exam voucher? 

Voucher redemption instructions are found here

– When do learners receive certificate and digital badge?

Upon successfully passing the examination, they will receive both the certificate and digital badge at the same time.