Choosing the Right Service Level Indicators

Choosing the Right Service Level Indicators

By: Anurag Sharma A well-known quote from Google Site Reliability Engineering handbook is: “Site Reliability Engineering as discipline that requires a lot of curiosity, humility and openness.” And this is fantastic for those who are in such a culture, but we...
You don’t need SRE. What you need is SRE.

You don’t need SRE. What you need is SRE.

By Sanjeev Sharma, Principal Analyst Ever since Google published the Site Reliability Engineering (SRE) book in 2016, the SRE movement has changed how organizations look at reliability, and incident response and management. Not unlike DevOps, working on adopting SRE...
A Comparison of ITIL 4, SRE and DevOps

A Comparison of ITIL 4, SRE and DevOps

Updated January 18, 2023By Eveline Oehrlich, DevOps Institute With Stephen Thorne, Google; Jayne Groll, DevOps Institute; Barclay Rae, Barclay Rae Consulting With the recent introduction of ITIL 4 and the gaining popularity of Site Reliability Engineering (SRE), the...
How ITIL4 and SRE align with DevOps

How ITIL4 and SRE align with DevOps

Updated January 18, 2023Jayne Groll, CEO, DevOps Institute In the early days of DevOps, there was a lot of debate about the ongoing relevancy of ITIL and IT service management (ITSM) in a faster-paced agile and DevOps world. Thankfully, that debate has come to an end....