Certified Agile Service Manager®

Certified Agile Service Manager®

Adopting DevOps and agile culture delivers greater business performance. Organizations fully embracing DevOps and agile practices see higher rate of revenue and profit growth, and are more likely thank their mainstream counterparts to be growing their businesses at a faster rate.

“The Certified Agile Service Manager certification provides a perfect blend of proven IT Service Management principles with contemporary Agile ways of thinking and performing. It’s helped me deliver value-added services in a collaborative, adaptive, and measurable way, with enough structure and control, to ensure consistent and customer-centric outcomes.”

-Toto Liong, Senior Manager of IT Operations

What Skills & Knowledge Will You Validate?

What is Agile?
Agile Practices
What is Agile Service Management (Agile SM)?
Process Design Basics
Agile Process Design
Scrum Basics, Roles, Artifacts, Events
Agile SM Roles, Artifacts, Events
Agile Process Improvement
Agile SM Technologies
Aligning Agile SM and Agile Software Development

Benefits for
Organizations

Faster time to market
Higher product quality
Reduced risks
Faster ROI
Higher customer satisfaction

Benefits for
Individuals

Respond to changing business requirements with agility
Smaller, faster implementation
Enhanced workflow
Shortened and amplify feedback loops
Continuous improvement and learning

Who Would Benefit?

Anyone interested in learning about Agile and Scrum from a products and process perspective
Process Owners and Process Designers
Developers who are interested in helping make processes more agile
Managers who are looking to bridge multiple practices into a DevOps environment
Employees and Managers responsible for designing, re-engineering or improving process
Consultants guiding their clients through process improvement and DevOps initiatives
Internal and External Suppliers
Process Stakeholders

Exam Details

S

Prerequisites

None
u

# Questions

40
w

Languages

English, German
l

Format

Multiple Choice
N

Passing Score

65%

Delivery

Web-based

Duration

60 minutes

Open Book

Yes

Preparation

Instructor-led, Self-Study
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