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BASIC is always free and only requires a simple registration. Members will have access to a vast knowledge library to support continuous learning.

 

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Join the DevOps Community!

Register New Account

BASIC is always free and only requires a simple registration. Members will have access to a vast knowledge library to support continuous learning.

 

Already have an account?

Certified Agile Service Manager (CASM)®

This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

As Dev and Ops have been working in parallel with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL, this course strives to bring together individual achievements to deliver full business value. The course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management so Dev starts to manage services instead of products and Ops and ITSM become more agile by scaling to “just enough” process leading to improved flow of work and time to value.

Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process design that will improve the velocity of process improvement teams to get more done.

This course positions learners to successfully complete the Certified Agile Service Manager exam.

What Skills & Knowledge Will You Validate?

"The learning objectives for DevOps Foundation include an understanding of: • DevOps objectives and vocabulary • Benefits to the business and IT • Principles and practices including Continuous Integration, Continuous Delivery, testing, security and the Three Ways • DevOps relationship to Agile, Lean and ITSM • Improved workflows, communication and feedback loops • Automation practices including deployment pipelines and DevOps toolchains • Scaling DevOps for the enterprise • Critical success factors and key performance indicators • Real-life examples and results"

Benefits for
Organizations

Benefits for
Individuals

Companies That Leverage DevOps Foundation

Who Would Benefit?

"The target audience for the DevOps Foundation course includes Management, Operations, Developers, QA and Testing professionals such as: • Individuals involved in IT development, IT operations or IT service management • Individuals who require an understanding of DevOps principles • IT professionals working within, or about to enter, an Agile Service Design Environment • The following IT roles: Automation Architects, Application Developers, Business Analysts, Business Managers, Business Stakeholders, Change Agents, Consultants, DevOps Consultants, DevOps Engineers, Infrastructure Architects, Integration Specialists, IT Directors, IT Managers, IT Operations, IT Team Leaders, Lean Coaches, Network Administrators, Operations Managers, Project Managers, Release Engineers, Software Developers, Software Testers/QA, System Administrators, Systems Engineers, System Integrators, Tool Providers"

Exam Details

Level of Difficulty
S

Prerequisites

None
u

# Questions

w

Languages

l

Format

N

Passing Score

Delivery

Duration

Open Book